Emergency Phone Numbers24-hr Crisis Lines: 855.278.4204 (Santa Clara) | 650.579.0350 (San Mateo) | 415.781.0500 (San Francisco) | 800.273.8255 or Text BAY to 741-741 (National)

In the wake of all the upsetting daily news,
please remember CHC is here for you and your family.

help@chconline.org or 650.688.3625

Our Billing Process

Due to the nature of the type of services we provide, CHC bills on a monthly basis (i.e. you will get a billing statement for all services rendered in February in early March). For ease, many of our clients enroll in an auto-payment program where, after statements are generated, CHC runs the client’s credit card for that month’s balance.

Payments and Deposits

Payment for your first appointment will be required following that appointment. Your Care Manager will discuss payment for future services at your first appointment, based on the recommendations of the specialist you met with. Your Care Management and Client Billing teams will do everything to make the payment and billing process as easy as possible.

For evaluation services, a  deposit will be required at the time of appointment reservation. If you choose to cancel the evaluation, you must do so 10 business days prior to the date scheduled in order to request a refund of the deposit.  If you cancel less than 10 business days prior to the scheduled date, or do not show up on the day/time scheduled, the deposit is not refundable, but may be applied against future services provided up to 6 months following the original scheduled service date. 

Learn more about our cancellations at CHC.

For treatment services, payment will be required on a monthly basis.

Payment Arrangements

If during the course of your care here at CHC, the cost becomes too much, the Client Billing team is more than happy to work with you to make comfortable payment arrangements and work with your specialist to ensure that you continue to receive great care at an affordable frequency.