Scheduling Your Returning Appointment

Schedule Returning Appointments

After your initial intake appointment, future, follow up or returning appointments can be scheduled directly with your clinician. Returning SLC@CHC clients can make an appointment with their specialist here.

Your Care Coordinator is Your Resource

Even though you now have an established relationship with a CHC specialist, your Care Coordinator is still here for you! Please don’t hesitate to contact your them any time to ask questions about CHC services and resources, update your financial or family paperwork or drop a note about how it’s going. We love to hear from you.

Teletherapy

Did you know CHC offers teletherapy appointments? Teletherapy or virtual appointments may take place via phone or Zoom, and they work for kids, teens, young adults, adult learners, and coaching clients—and is a helpful option for college students who want to continue their care while they are on campus. Ask your therapist whether this option is right for you and your goals.

Cancellations / Rescheduling

Contact your specialist directly or contact CHC to cancel, reschedule or change appointments. CHC has a 24-hour cancellation window. If you cancel with more than 24 hours notice you will not be charged.

Medical Records

To make requests for your medical records including evaluation reports:
650.688.3614
650.688.3636 fax
medicalrecords@chconline.org

Cost, Insurance and Financial Assistance

At CHC, your child is at the heart of everything we do.

Whether you come to CHC for individual therapy, a comprehensive evaluation or some combination, our experts help get to the root of your child’s challenges, be they learning, mental health or both. Together with your family, our experts develop a customized and strengths-based approach to care. Because CHC offers a wide variety of specializations in-house, your child’s provider(s) can collaborate with a multidisciplinary team for observation, consultation, care coordination and translation services. Meaning more expertise at no additional cost to you. Please ask about financial assistance!

Why CHC?

• CHC has been in the Bay Area for almost 70 years. We know and collaborate with local mental health providers, school administrators and medical professionals, easing the coordination burden for families.
• CHC’s multidisciplinary team of clinicians tap into each other’s expertise and have access to ongoing case consultation and support, ensuring integrated, customized care in a one-stop shop.
• Because clinicians are constantly offered training opportunities to stay on the forefront of the latest research, clients benefit from evidence-based practices and gold standard treatment.
• Every one of our best-in-class clinicians are passionate about helping kids, teens and young adults reach their full promise and potential.

Your Care Coordinator will be able to explain the costs of services you are interested in and are glad to answer your questions. Please call today. 650.688.3625. (650.688.3650 Español). 

Insurance

CHC is an Out of Network Provider

CHC is considered an out-of-network provider by all insurance plans. CHC is committed to helping you work with your insurance provider and provides a super bill on a monthly basis. Your Client Billing Team is happy to answer your questions and provide you with paperwork needed to request reimbursements.  Please contact us by email at billing@chconline.org.  GFE Notice.

Insurance Accepted for the RISE IOP

The RISE IOP has been successful in establishing a Single Case Agreement with many insurance providers. If you’re eligible for RISE, you will be connected with CHC staff person who is responsible for establishing SCAs. 

MESA Scholarships for RISE IOP

Please inquire about MESA Scholarships for the RISE IOP when you speak with a Care Coordinator. 650.688.3625. (650.688.3650 Español)

Santa Clara Medi-Cal

We provide expert behavioral health services in both English and Spanish to children, teens and families served by Santa Clara Medi-Cal, ensuring cost isn’t a barrier to getting help. We bill services directly to Santa Clara Medi-Cal so there is no cost to the family for our services. Learn more about our services covered by Santa Clara Medi-Cal.

Financial Assistance for Clinical Services

CHC is committed to accessible mental health services for all, regardless of language, location or ability to pay.  Some grants are small to allow for many families to qualify. You can request financial assistance at any time, whether you’re just beginning with services or if you’ve had a change in your family’s situation. CHC’s Financial Assistance Application is easy to fill out and we encourage you to apply! Complete the simple two-page application and return it to your Care Coordinator. Feel free to contact us if you have any questions. 650.688.3625 (650.688.3650 Español). 

To determine your eligibility for financial assistance, CHC takes several things into consideration including annual household income, number of individuals supported by your family’s income, living expenses, clinical needs, and special situations facing your family. Your information will be kept confidential. Call us and we’ll help you find compassionate, best-in-class care for your child, regardless of your ability to pay. 650.688.3625 (650.688.3650 Español)

Evaluation Follow Up at No Cost

Evaluations typically include interviews, parent interviews, observations, collaboration with other providers, testing, interpretation, report-writing, and follow-up. Multiple experts. Multiple disciplines. One report. Less confusion.

Once your family has completed an evaluation, participated in the follow up and received a comprehensive report from us, you are invited to return to CHC at no additional cost if you have questions to get further guidance. Your Care Coordinator can provide details. Please call 650.688.3625. (650.688.3650 Español)