Emergency Phone Numbers24-hr Crisis Lines: 855.278.4204 (Santa Clara) | 650.579.0350 (San Mateo) | 415.781.0500 (San Francisco) | 800.273.8255 or Text BAY to 741-741 (National)
Diversity, Equity & Inclusion Resource Center for Families & Educators

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Ready to find answers and get help?


Contact a Clinical Services Coordinator today to schedule an appointment. They will listen to your concerns and match you with the best available specialist for your child. We are here to support you and your family with the safety of virtual appointments.


Scheduling Your First Appointment

CHC’s Clinical Services Coordinators are the first point of contact for all new families interested in coming to CHC. If you decide to move forward with services, your Clinical Services Coordinator will set up your first appointment, match you with the best available specialist for your child and guide you through the process. When you call or email, you will receive a response within 24 hours.

Santa Clara Medi-Cal Families

We’re here for you. When you call, tell the Clinical Services Coordinator you’re a family with Medi-Cal insurance to get started right away. Read more about Medi-Cal offerings at CHC.

Getting Started

Review our guide to getting started to prepare for your appointment and find out what to expect on your first visit.


Save time by completing your forms in advance.

Are you stuck on what direction to take? CHC offers free 30-minute consultations to provide you with education/information about clinical services at CHC, and to provide helpful suggestions and support. Spend a little time with an expert so you can feel confident taking the next steps. Contact a Clinical Services Coordinator today to get started. *Note: This consultation is not a clinical service and does not replace a clinical intake appointment.

Scheduling Your Returning Appointment

Schedule Returning Appointments

After your initial intake appointment, future, follow up or returning appointments can be scheduled directly with your clinician.

Your Clinical Services Coordinator is Your Resource

Even though you now have an established relationship with a CHC specialists, your Clinical Services Coordinator is still here for you! Please don’t hesitate to contact your Clinical Services Coordinator any time to ask questions about CHC services and resources, update your financial or family paperwork or drop a note about how your child is doing. We love to hear from you.

New! Teletherapy

Did you know CHC offers teletherapy appointments? Teletherapy appointments may take place via phone or Zoom, and they work for kids, teens, young adults, and parent coaching clients—and is a helpful option for college students who want to continue their care while they are away on campus. Ask your therapist whether this option is right for you and your goals.

Cancellations / Rescheduling

Contact your specialist directly or contact CHC to cancel, reschedule or change appointments. CHC has a 24-hour cancellation window. If you cancel with more than 24 hours notice you will not be charged.

Medical Records

To make requests for your medical records including evaluation reports:
650.688.3636 fax

Cost, Insurance and Financial Assistance

At CHC, it is very important to us that your family receives needed services, regardless of financial barriers.

At CHC, a multidisciplinary team may care for your child or teen. Your Care Team is carefully chosen based on your family’s set of needs. Because of that, there is no one size fits all offering, and fees are adjusted based on the services being provided. Evaluations carry a standard fee, while different therapy and treatment services, consultation services and other options vary.

Our Clinical Services Coordinators will be able to explain the costs of services you are interested in and are glad to answer your questions. Call us and we’ll help you find compassionate, best-in-class care for your child, regardless of your ability to pay.  650.688.3625. (650.688.3650 Español)


CHC is an Out of Network Provider

CHC is considered an out-of-network provider by all insurance plans. CHC is committed to helping you work with your insurance provider and provides a super bill on a monthly basis. Your Client Billing Team is happy to answer your questions and provide you with paperwork needed to request reimbursements.  

Insurance Accepted for the RISE IOP

The RISE IOP has been successful in establishing a Single Case Agreement with many insurance providers. If you’re eligible for RISE, you will be connected with CHC staff person who is responsible for establishing SCAs. 

MESA Scholarships for RISE IOP

Please inquire about MESA Scholarships for the RISE IOP when you speak with a Clinical Services Coordinator. 650.688.3625. (650.688.3650 Español)

Santa Clara Medi-Cal

We provide expert behavioral health services in both English and Spanish to children, teens and families served by Santa Clara Medi-Cal, ensuring cost isn’t a barrier to getting help. We bill services directly to Santa Clara Medi-Cal so there is no cost to the family for our services. Learn more about our services covered by Santa Clara Medi-Cal.

Financial Assistance for Clinical Services

CHC is committed to accessible mental health services for all, regardless of language, location or ability to pay.  Some grants are small to allow for many families to qualify. You can request financial assistance at any time, whether you’re just beginning with services or if you’ve had a change in your family’s situation. CHC’s Financial Assistance Application is easy to fill out and we encourage you to apply! Complete the simple two-page application and return it to your Clinical Services Coordinator. Feel free to contact us if you have any questions. 650.688.3625 (650.688.3650 Español). 

To determine your eligibility for financial assistance, CHC takes several things into consideration including annual household income, number of individuals supported by your family’s income, living expenses, clinical needs, and special situations facing your family. Your information will be kept confidential. Call us and we’ll help you find compassionate, best-in-class care for your child, regardless of your ability to pay. 650.688.3625 (650.688.3650 Español)

Evaluation Follow Up at No Cost

Once your family has completed an evaluation, participated in the follow up and received a comprehensive report from us, you are invited to return to CHC at no additional cost if you have questions to get further guidance. Your Clinical Services Coordinator can provide details. Please call 650.688.3625. (650.688.3650 Español)

Searching for a Forensic Specialist?

Children, parents, and families who are involved in court proceedings (eg, custody disagreements, high-conflict divorces) present with unique circumstances that require clinicians who are adept at maneuvering both the mental health system and also the legal system. This is a specialty in the mental health field known as forensic psychology. None of the clinicians at CHC are forensic specialists. We encourage those families who have mental health concerns and legal involvement to reach out to forensic psychologists and neuropsychologists.

Find a forensic specialist in your area:

Crisis Resources

Can’t wait until your appointment? Please refer to these 24/7 crisis lines for immediate help.